Job Description
This is a support role focused almost entirely on commercial furniture troubleshooting, coordination, and inventory. This is not an IT role and not a furniture installation role. The goal is to keep workspaces functional, ergonomic, and professional across a large campus environment.
Move and Vendor Coordination
• Coordinate large furniture moves with approved furniture vendors
• Serve as the point of contact between internal teams and external vendors
• Order replacement parts, components, and furniture pieces
• Understand what can be handled internally versus when to escalate to vendors
• Coordinate service calls directly with furniture vendors when needed
Inventory Management
• Track and manage inventory including:
o Desk panels
o Task chairs
o Furniture components and spare parts
• Maintain repository accuracy and visibility
• Identify reusable furniture and components
Ticket and Service Support
• Respond to and manage service tickets through Maximo
• Prioritize requests based on urgency and business impact
• Proactively identify furniture issues that users may not report
• Provide professional, customer facing support with clear timelines and expectations
Furniture Environment
• Approximately 85 percent Steelcase
• Additional brands include:
o Haworth
o Knoll
o Herman Miller
• Vendor partners may include:
o PeopleSpace
o GMBI or Pivot
o Tangram or Bluescape Interiors
o Single Source
o BKM
Experience with commercial furniture diagnostics, troubleshooting, and repair is critical.
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Lab and Pharma Environment Support
• Supports pharma and lab environments
• Lab benches, stools, and chairs require similar diagnostics
• Issues include leveling, structural bowing, and component wear
• Familiarity with lab furniture and specialized seating is a plus
• Must understand ADA, circulation, aesthetics, and ergonomics
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Skills and Experience Requirements
• 2+ years of relevant experience
• Education is not a major factor
• Personality, professionalism, and technical ability matter most
• Ability to prioritize, communicate clearly, and operate independently
• Comfortable being boots on the ground and highly visible
Nice to Have Skills & Experience
experience
• Certified furniture installer strongly preferred
• Strong understanding of:
o Commercial furniture systems
o Ergonomic setup and adjustment
o Standing desk mechanics
o Task chair components
What This Role Is Not
• Not an IT role
• Not a furniture installation role
• No heavy installs or construction work
• Focus is troubleshooting, coordination, service, and repair
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.