Client Services Representative

Insight Global is looking for a Client Services Representative to support an international company that provides analytical testing services. This person will act as the first point of contact for clients, addressing concerns, routing inquiries, coordinating with internal lab teams, and ensuring smooth client onboarding. The position is fully on‑site in Tustin, working from 9:30 am – 6 pm. Key responsibilities include:
· Serve as the primary point of contact for client questions, concerns, and information requests.
· Manage client coordination across internal teams, including Quality, Registration, Sales, and multiple sister labs.
· Respond to client inquiries via phone and email in a timely, professional manner.
· Triage, assign, and route incoming tickets through Freshdesk (email ticketing system).
· Collaborate with labs and sales teams to ensure accurate routing for specialized testing requests (e.g., Vitamin D testing).
· Support client onboarding, including processing account setup forms and required documentation.
Provide updates on sample status, turnaround times, and “Where are my results?” inquiries.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

2+ years of experience in a customer service role.
Experience responding to client phone and email inquiries.
Strong written & verbal communication skills.
Strong organizational abilities; ability to multitask in a fast‑paced environment.
Experience in maintaining or supporting customer satisfaction metrics.
High school diploma or equivalent.
Ability to collaborate effectively with cross‑functional teams (labs, sales, quality, registration).

BA Degree
Experience using quality assurance and data to ensure the accuracy of clients
Passion for STEM

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.