Job Description
As a Technical Support Administrator II, you’ll be responsible for the administration and support for the respective fulfillment center’s IT hardware and network systems. You will have the ability to work in a fast-paced production environment, prioritizing work based on department and production objectives. This role presents various challenges daily and you will be required to “think on your feet” to develop effective solutions. This is a physically active role where you will be expected to troubleshoot and maintain devices in various parts of the warehouse throughout the day.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Experience with Windows and MacOS
• Ability to maintain end user warehouse devices such as thermal label printers, all-in-one desktop PCs, iPhones, and 2D barcode scanners.
• Strong understanding and maintenance of wireless networks in industrial production environments assisting remote network engineering teams.
• Some experience administering users and groups in Microsoft Entra ID (formerly Azure Active Directory) and M365 Admin.
• Experience managing devices via Microsoft Intune or similar industry MDM.
• Ability to prioritize work based on department and production objectives
• Solid Inventory Management skills.
• Excellent written and verbal communication skill
• Primary warehouse environment, remote support for remote employees
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.