Job Description
Overview
We are seeking a contracted Documentation Content Specialist/Graphic Designer to support our Instructional Design team by cleaning up, standardizing, and organizing customer‑facing documentation. This role will focus on improving the consistency, usability, and visual quality of existing tools, SOPs, and job aids that currently vary in format, branding, and complexity.
This is a remote, short‑term engagement supporting onboarding and enablement programs for customer‑facing teams (Sales, Customer Support, Academy).
Key Responsibilities
Review a large set of existing customer‑facing documents, including:
Tools
SOPs
Job aids
Identify and flag:
Outdated or redundant documentation
Inconsistencies in formatting, structure, and complexity
Clean up and organize documentation, ensuring clarity, usability, and consistency
Standardize documents to align with brand standards, including:
Color palettes
Imagery
Layout and visual consistency
Improve overall presentation and structure across materials
Work closely with the Instructional Design team to support onboarding programs for customer‑facing teams
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Strong experience working with documentation and graphic design
High attention to detail and strong organizational skills
Ability to interpret and apply brand guidelines
Proficiency with:
Microsoft Office Suite (PowerPoint, Word, etc.)
Adobe tools (PDF editing, light design work)
Able to quickly assess document quality and make improvements
Nice to Have Skills & Experience
Experience in:
Instructional Design
Learning & Development
Documentation management
Graphic or visual design (light)
Familiarity with job aids, SOPs, and enablement content
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.