Patient Care Coordinator

Job Description
This cash‑only Hormone Replacement Therapy (HRT) clinic focuses on supporting women navigating menopause through personalized, evidence‑based care. With a small, highly specialized team—including one physician, one wellness coach, and one patient care coordinator—the clinic prioritizes high‑touch, low‑volume patient relationships.
The clinic is seeking an experienced Administrative / Patient Care Coordinator to cover for a team member going on maternity leave. This role is primarily remote, with limited in‑office days, and plays a critical role in both front‑end and back‑end clinic operations. Patient interactions are conducted primarily via Zoom, making professionalism and communication essential.

Key Responsibilities
• Monitor and triage emails, text messages, and faxes
• Coordinate closely with the physician to prepare daily and weekly schedules
• Input lab results into electronic patient charts
• Support both front‑end and back‑end administrative workflows
• Manage patient communications and follow‑ups virtually
• Participate in internal meetings with the provider to align on care flow
• Maintain accurate and timely documentation

Clinic Overview
• Cash‑only practice (no insurance billing)
• Women’s health focus, specializing in menopause and HRT
• Physician sees no more than 8 patients per day
• Lean, efficient team structure
• Remote‑friendly culture with minimal required office presence

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Must‑Have Qualifications
• Minimum 2+ years of administrative experience in a medical or wellness setting
• Strong patient‑facing communication skills (Zoom‑based interactions)
• Experience managing emails, texts, and faxes
• Ability to triage communications and prioritize patient needs
• Comfortable working independently in a remote environment
• Access to a laptop with video capability and a professional home office setup
• Strong organizational and scheduling skills

Nice‑to‑Have Experience
• Experience in cash‑based practices (no insurance billing)
• Familiarity with women’s health, HRT, or wellness clinics
• Experience supporting providers with schedule prep and chart updates
• Comfort working in small, close‑knit clinical teams

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.