Job Description
A global electronic and semi-conductor manufacturing company is seeking a highly skilled IT Support Technician to join their team! This individual will provide end-user, deskside support for 90 users onsite at a facility in Carlsbad, CA including support for business computers, high-end computing workstations, servers, telecommunications (data network, wireless, voice and mobile devices), tablets, and applications (Windows, Sharepoint, Teams, etc). This is an immediate, long-term, ongoing contract role that requires 5 days a week onsite.
Key Responsibilities
• Provide end-user support for desktops, laptops, mobile devices, and peripherals.
• offering immediate assistance to users.
• Troubleshoot and resolve issues related to Windows OS, Office 365, SharePoint, Teams, and other business applications.
• Support network connectivity, including wired/wireless access, IP phones, and basic switch troubleshooting.
• Manage incidents and service requests through ServiceNow.
• Assist with onboarding/offboarding tasks including device setup and account provisioning.
• Maintain and support printers, scanners, and label printers.
• Document resolutions and contribute to knowledge base articles.
• Provide executive-level support with professionalism and discretion.
• Collaborate with internal teams and vendors to resolve application or infrastructure issues.
Technical Skills & Experience
End-User Support:
• Windows 10/11 support and troubleshooting
• Office 365, SharePoint, Teams
• Printer and peripheral support
• Mobile device support (iOS/Android)
• Service desk experience (preferably ServiceNow)
Network & Systems:
• Basic understanding of TCP/IP, LAN/WAN
• Wired/wireless network troubleshooting
• IP phone and switch cabling support
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 3-5 years of experience with end-user/IT/ Desktop support in a corporate environment
- Strong experience troubleshooting Windows 10/11, Office 365, Sharepoint, and Teams
- Mobile device and tablet support experience
- Experience supporting InTune
- Ticketing experience (preferably ServiceNow)
- Network troubleshooting and support experinece
- Ability to quickly adapt and learn applications in use in the environment.
- Ability to perform high-level troubleshooting and problem solving.
- Ability to effectively document resolutions.
Nice to Have Skills & Experience
+ previous CUI work - ITAR data
+ cyber awareness
+ security+
A+ or Network+ certs
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.