Job Description
The B2B / VAS Supervisor oversees all business‑to‑business (B2B) fulfillment operations and value‑added services (VAS) production activities. This role is responsible for ensuring accurate, compliant, and on‑time B2B shipments while managing VAS workflows such as kitting, labeling, bundling, assembly, rework, and special projects. The Supervisor partners closely with internal teams to align production schedules, meet customer requirements, control costs, and maintain quality standards.
Key Responsibilities
B2B Fulfillment Oversight
Supervise day‑to‑day B2B order processing, shipping, and fulfillment operations
Ensure compliance with customer routing guides, labeling requirements, pallet standards, and documentation
Coordinate LTL and FTL freight shipments and work with carriers to meet delivery timelines
Monitor and reduce chargebacks through proactive compliance and process improvement
Partner with customers and internal teams on forecasts, deadlines, and shipment requirements
Track and report KPIs including OTIF, compliance accuracy, and shipping costs
VAS / Production Management
Oversee all value‑added services (VAS) and production workflows, including kitting, labeling, bundling, assembly, rework, and special projects
Plan labor, timelines, and resources for production and VAS initiatives
Ensure quality standards and client specifications are consistently met
Coordinate production schedules with B2B and DTC teams to support shipping timelines
Track labor costs and project profitability
Develop and maintain SOPs for repeatable VAS services
Train, coach, and supervise production staff and team leads
Cross‑Functional Leadership
Serve as a key point of contact between fulfillment, production, and operations leadership
Identify process improvements to increase efficiency, accuracy, and scalability
Support continuous improvement initiatives across B2B and VAS operations
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3+ years of experience in B2B/wholesale fulfillment, VAS, production, or light assembly
Strong knowledge of retailer routing guides, pallet standards, and compliance requirements
Experience coordinating LTL/FTL freight
Strong organizational and project management skills
Detail‑oriented with a quality‑first mindset
Proven ability to lead, train, and manage teams in a fast‑paced environment
Nice to Have Skills & Experience
Background in a warehouse or 3PL environment preferred
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.