Job Description
The DTC Manager oversees all direct-to-consumer order fulfillment, ensuring fast, accurate, and cost-effective processing of eCommerce orders across multiple platforms and carriers.
Key Responsibilities
Manage daily DTC order flow (pick, pack, ship)
Oversee SLA compliance for same-day and next-day shipping
Optimize picking methods (batch, wave, zone)
Manage packaging standards, branding inserts, and kitting
Coordinate with carriers (UPS, FedEx, USPS, etc.)
Handle escalations related to lost, delayed, or damaged shipments
Monitor KPIs: order accuracy, on-time ship rate, cost per order
Lead and train DTC fulfillment staff
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3+ years DTC or eCommerce fulfillment experience
Experience working with WMS, shipping software, and marketplaces
Strong organizational and time-management skills
Nice to Have Skills & Experience
Prior experience in a 3PL environment preferred
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.