Job Description
Functional Job Description
This leadership role combines product management and software development lifecycle (SDLC) oversight within the Journey
Experience (JX) business group, which leads digital strategy, pension administration system (PAS) product management,
member self-service experience, digital capability delivery, and platform stability and enhancements. The System Reliability
team operates at the front of the PAS SDLC, translating business needs into clear business requirements for technology teams
responsible for application development. The manager leads a team of seven staff responsible for production and data incident
troubleshooting to identify and resolve system defects while ensuring reliable system performance. The role establishes
business priorities for technology delivery and oversees the ongoing performance, stability, and evolution of the PAS platform
through platform roadmap planning, policy and compliance alignment, portfolio delivery coordination, vendor strategy
oversight, and ongoing digital product strategy. Experience with pension or retirement administration systems is preferred
but not required.
Essential Functions
FYI: To direct is defined as translating organizational strategy into team priorities, ensuring that outputs align with governance
and enterprise goals.
• Direct reliability/platform roadmap aligned to enterprise strategy and funding.
• Direct policy enforcement for change, release, and incident management.
• Direct availability, performance, and KPI targets with accountability.
• Direct vendor strategy and contract performance for core platforms.
• Direct product strategy that delivers continue process and system improvements.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Qualifications
Bachelor’s or equivalent. Portfolio and policy governance experience across systems; able to translate strategy into standards
and accountability.
Knowledge, Skills, and Abilities
FYI: To ensure standards are met across teams, aligning resources and policies.
• Ensure core systems and platform concepts (APIs, messaging, data stores, environments, release mgmt) across teams.
• Ensure incident management practices and post-incident learning.
• Ensure observability tooling (logs, metrics, traces) and alert tuning.
• Ensure change/configuration management aligned to policy and audit needs.
• Ensure CI/CD pipelines and deployment automation appropriate to risk level.
• Ensure security basics and vulnerability remediation.
• Ensure documentation standards including runbooks, diagrams, and KB entries.
• Ensure cross-team communication with Design, Capabilities, and QC to coordinate delivery.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.