Job Description
6sense looking for an IT Support Specialist who is passionate about providing amazing customer experience while delivering outstanding technical support. Our team works cross-functionally with our partners in IT System Engineering, Security, People Ops, Facilities, and other teams to coordinate work, handle ticket escalations, and resolve issues. We onboard new employees, provide new hardware, provide hands-on support, and adhere to security standards for all 6sense employees globally. Ultimately, we are responsible for supporting 6sense around the world. You will be a customer service and support all-star player, working in a hybrid model while assisting our customers in the office via in-person walkup, support tickets, email, or chat as needed and remotely from home.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
What we’re looking for:
· Minimum of 3 - 5 years' experience in IT Support in a professional environment.
· Minimum of 3+ years’ experience working in a global company/team dynamic.
· Strong customer service, problem-solving, and teamwork abilities.
· Outstanding written and verbal communication and interpersonal skills.
· Experience using and managing ticket-based enterprise workflow management systems, particularly Freshworks, JIRA, and other Atlassian products, Zendesk, ServiceNow, etc.
· Extensive technical knowledge of MacOS and Windows 11
· Basic knowledge of Linux
· Network fundamentals (laptop connectivity, VPN, printing, troubleshooting 101)
· Experience administering Microsoft Outlook 365 for Enterprise, IM systems and SSO
· Experience with video conferencing solutions and support, such as Zoom
· Some heavy lifting is required.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.