Job Description
RESPONSIBILITIES
Vendor Management & Support
Support and documentation for various Retail Store technologies and devices.
Work closely with all support teams; Help Desk, Support, Engineering and Vendor Partners to help coordinate Support efforts.
Communicate and partner with business partners to resolve issues; Servicedesk, NCR and more.
Identify challenges and propose ideas to improve processes.
Respond to inquiries via phone and email within established Service Level Agreements and tracking cases in ServiceNow and NCR @YS Portal
Use critical-thinking skills to move along, troubleshoot and resolve issues
Inventory Management
Ensure that Depot Inventory levels are adequate according to volume trend and no parts will go on back order.
Ensure that the inventory ordered are received by Depot and necessary enrollments (ex. MDM and Airwatch) are done accordingly
Request quotes and lead time from vendors, compare offers, provide purchase order to best offer
Budget Management
Negotiate with VARs and manage relationships to optimize costs
Cost-Benefit Analysis: develop and evaluate vendor SOWs then compare options for optimum benefit
Ensure that IT operations comply with financial regulations and standards. Support internal audits of IT financial processes and controls.
Submit purchase request, follow up with approver as needed, provide purchase order to vendor
Ensure that IT operations comply with financial regulations and standards. Support internal audits of IT financial processes and controls.
Develop and manage Team budgets for both OPEX and CAPEX.
Fulfill requirements for CAPEX fund asks (writing CER) including details of device depreciation, etc.
Ensure that variance/favorability is spent on adequate inventory forecast
Identify and analyze variance/discrepancies between budgeted and actual IT costs.
Project Coordination
Plan, organize, and execute projects
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Support Experience with POS, Overhead Music, Digital displays, Printers and Cameras
Successful implementation of AI Tools
Strategic Sourcing / Procurement
Budget Management CAPEX & OPEX
Vendor Management
Easily adapts to a fast-paced environment, ability to prioritize and have a sense of urgency.
Diplomacy, tact, and professionalism under pressure
Highly detail-oriented, takes ownership of issues and enjoys bringing them to a successful conclusion.
Process oriented ability to identify and improve process
Demonstrated customer service skills including examples of transforming challenging customer situations into positive experiences.
Advance knowledge and regular use of Excel functions (Pivot tables, macros, VLOOKUP etc.)
Experience with Inventory Control Management managing; audit, tracking & inventory order placements.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.