User Research Operations Specialist

Hiring a User Research Operations Specialist to support an onsite user research project focused on consumer electronic prototype devices.

Location: Onsite in Menlo Park, CA
Schedule: 9-5 PST Mon - Friday *some weekends
Project Duration: March – September *potential extensions

Overview:
This role will be responsible for developing clear, comprehensive Standard Operating Procedures (SOPs) that guide research participants on how to properly use prototype devices during user research studies. The ideal candidate brings hands on user research experience, has worked directly with participants and hardware prototypes, and is comfortable translating complex device interactions into participant friendly documentation.

Key Responsibilities
• Develop and write comprehensive SOPs (Standard Operating Procedures) that clearly outline how participants should interact with consumer electronic prototype devices during user research studies
• Partner closely with Study Managers and Research Assistants to ensure SOPs are accurate, thorough, and aligned with study protocols
• Translate technical or complex device workflows into clear, easy to follow participant instructions
• Ensure SOPs support consistent, safe, and effective participant interactions with prototype devices
• Iterate on SOP documentation based on study needs, feedback, and changes to prototype functionality
• Support operational consistency across studies by maintaining high documentation standards

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• Prior experience in user research, UX research, or research moderation, working directly with study participants
• Hands on experience supporting studies involving prototype devices or consumer electronics
• Proven experience creating SOPs or participant-facing documentation for user research studies
• Strong collaboration skills and experience working cross functionally with research teams
• Excellent written communication skills with the ability to simplify complex processes

Education: B.S./B.A. or M.S./M.A. in Engineering, Physics, Computer Science, Human Factors, Psychology, or related STEM fields

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.