Job Description
Insight Global is seeking a Remote Outbound Scheduling Coordinator for a telehealth and food care company. The goal of this company is to connect members to one on one telehealth nutrition counseling with Registered Dietitians and support them with a digital platform that includes meal planning, grocery savings, and food access resources—all designed to improve health outcomes and reduce costs. This is a free benefit offered through the members health plan.
In this role, you will contact eligible individuals to educate them on the client’s services and the benefits of meeting with a Registered Dietitian—all from the comfort of their home. These individuals have specifically been referred by their physician, so in this role you will make high volume outbound calls to assist each person with scheduling their initial consultation and help motivate and excite them about beginning their health journey.
You will have weekly appointment scheduling quotas that you will be required to hit, so this person needs to be comfortable working daily in a high-volume calling environment.
You are the first point of contact that most people will have, so your ability to connect with people is crucial!
The main responsibilities include:
* Make high volume outbound calls to potential new members and explain the benefits of utilizing this free benefit through their insurance (requirement of 100+ calls per day)
* Follow a call script without sounding like you are reading from it- making it sound like your own and be engaging on the phone
* Address any questions or concerns that members may have about tele-nutrition, and escalate any issues to the team leader, as needed
*After the completed appointments, you will also receive a daily list of participants to contact for follow-up calls, during which you will administer a detailed survey and collect additional information to then upload to the clients system
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
All candidates must have reliable personal computer or laptop running Windows 11 with at least 8GB of RAM OR the MacOS 12.7.4 or higher (no Chromebooks allowed)
1+ year of experience working in a high-volume outbound appointment scheduling role
Experience handling sensitive and confidential information with strong knowledge of HIPAA compliance
Excellent communication skills via phone, email, and chat with the ability to connect with individuals from diverse backgrounds and with varying levels of technical understanding.
Comfortable navigating multiple systems simultaneously, including CRM platforms, scheduling tools, and web-based applications, while maintaining efficiency and accuracy.
Strong organizational and time management skills with the ability to balance multiple responsibilities and priorities without sacrificing quality
Adaptable to change - thrives in a fast-moving, start-up environment and capable of working independently while staying on task and adhering to policy.
Experience with complex problem solving or analytical thinking
Dedicated work from home space that supports secure handling of sensitive information in accordance with company policies and applicable regulations
Nice to Have Skills & Experience
Bilingual and proficient in Spanish, Farsi, Arabic, or Vietnamese
Experience with the Zendesk Ticketing System, Slack, and Google Suite applications.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.