Job Description
We’re looking for an onsite Application Management Support (AMS) resource to run day-to-day support and small enhancements for a SAP BW/4HANA (Business Warehouse for HANA) landscape, coordinate with offshore delivery, and ensure business-critical reporting continuity—especially during month-end/quarter-end/year-end close.
Key responsibilities
Service management & delivery ownership
• Manage client stakeholders and the offshore team to maintain business continuity and stable operations.
• Own ServiceNow queue hygiene: monitor for unassigned Incidents (defects) and Service Requests / RITMs (Request Item) and drive assignment/triage.
• Prioritize and deliver Incidents and Changes/RITMs based on business criticality, SLAs, and release constraints.
• Lead readiness and hypercare planning for major milestones (month-end, quarter-end, year-end close), including staffing and proactive monitoring.
Technical / functional ownership (BW & reporting)
• Ensure smooth operation of SAP BW/4HANA data models, loads, and reporting consumption.
• Support and govern BW-related development/enhancements including:
o BW ABAP (Advanced Business Application Programming) objects and fixes
o CDS Views (Core Data Services) usage and integration patterns
o Enterprise HANA / SAP HANA performance and data consistency considerations
• Own reporting support for SAP BusinessObjects (BOBJ):
o Web Intelligence (Webi)
o Analysis for Office (AO)
Integration & data quality operations
• Ensure data synchronization between SAP S/4HANA and non-SAP systems (including flat-file based feeds) is running reliably.
• Monitor, troubleshoot, and coordinate resolution for failed/partial loads and reconciliation gaps.
Housekeeping & risk control
• Perform/coordinate housekeeping activities such as change request deletion/cleanup and general backlog hygiene.
• Maintain operational documentation and knowledge transfer (runbooks, SOPs, recurring issue notes).
Mini project / upgrade support
• Support an ongoing upgrade mini project (planning, coordination, cutover readiness, defect triage, and stabilization).
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Backend
• SAP BW/4HANA
• BW-related ABAP
• CDS Views
• Enterprise HANA / SAP HANA
Front-end / Reporting
• SAP BusinessObjects (BOBJ) – Webi and AO
ITSM / Operations
• ServiceNow incident/request/change handling; strong queue and SLA management
Required experience & capabilities
• Experience leading AMS/support delivery with onshore–offshore team coordination.
• Strong production support mindset: prioritization under pressure, clear communications, and disciplined follow-through.
• Ability to translate business urgency (close cycles) into execution plans and daily priorities.
• Strong stakeholder management (business users, IT, integration partners) and concise status reporting.
Nice to Have Skills & Experience
• Prior experience supporting reporting during finance close windows.
• Upgrade/hypercare experience in SAP BW/4HANA or reporting platforms.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.