Job Description
We are seeking an experienced Salesforce professional to design, build, and support complex Service Cloud–based solutions. This role requires deep hands-on Salesforce development expertise, strong integration experience, and the ability to collaborate across multiple IT teams to deliver scalable, high-performance customer service solutions.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Strong experience working with Apex Classes, Apex triggers, Batch Apex, Lightning Web Components (LWC), Visual Force (VF Pages), Integration (REST, SOAP, bulk, streaming API, Change Data Capture, Platform Events), Force.com API, SOQL and SOSL.
Demonstrated experience with architecting complex Service Cloud-based solutions that involve integration between multiple systems and coordination with different IT teams to develop and implement.
Experience with working with MuleSoft integrations and building out of DataWarehouse
Development with CSS, HTML, XML, JavaScript, JQuery, SQL, and any other programming language
Demonstrated experience building customer service-based solutions with Flow, including tools through record-triggered and auto-launched use cases. This includes building robust lightning app solutions for the service console, including flow/screen, and developing actions and recommendations strategies to automate workflow as much as possible.
Experience with building UI and guided-processes using Omnistudio
Ability to engage in performance / integration testing, business and technical analysis, data analysis and data modeling
Experience in modern data architectures (e.g. event driven architectures, stream processing, and integrating real-time analytics into customer applications).
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.