Job Description
A financial services company is looking to hire a Technical Support Specialist for their Atlassian application support. This person will be responsible for managing and resolving technical issues to users and developers. They will manage a ticket queue to prioritize and troubleshoot various issues related to the Atlassian applications. They will also be performing administrative tasks on Atlassian applications and doing server maintenance. This team is responsible for driving the company's cloud first transformation and adoption of AWS across the infrastructure. This role is primarily operational tasks, and the individual will be measured on their success with ticket resolution. This position is fully remote in Costa Rica.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2-4 years of technical support experience
2 years of experience with supporting Atlassian applications (Jira, Confluence, Bitbucket, Jira Service Management)
Experience with administrative tasks within Atlassian applications
Experience with application server support and Linux administration
Ability to work in a fast-paced IT ticketing environment
Strong problem-solving skills and ability to troubleshoot complex problems
Nice to Have Skills & Experience
Knowledge of GenAI tools and administration
Experience with code and scripting languages such as Bash and Python
Experience with infrastructure as code with Terraform
Experience with configuration management with Ansible
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.