Job Description
A major publicly traded company in the travel industry is looking for a L1 Support Specialist to join their technical team that supports revenue generating shipboard systems for their cruise line fleet of over fifteen ships. This role will be 20 hours a week to partially cover a gap in the team while someone is recovering from an injury. The role is very incident driven so they will occasionally be on scheduled calls with end users but mainly responding to ServiceNow tickets, teams and slack messages, and providing tier 1 support which will likely include database or code investigation and documentation. The team uses Jira and Confluence for tracking and documentation purposes.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-1+ year of experience (including internship)
-Basic helpdesk or L1 service desk experience
-Ability to learn quickly and absorb information in a fast paced production support work environment
-20 hours a week - we can accommodate school class schedules if needed as long as they can work 20 hours within the M-F days
-Ticketing experience or ability to quickly learn a ticketing system - they use Jira
Nice to Have Skills & Experience
-Any BA related, Excel, or SQL certifications
-Customer service experience
-Any coding experience even as a hobby or projects (doesn't need to be professional)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.