Intake Coordinator

At AlphaCare Home Health Corp, we prioritize compassion and excellence in patient care. As an Intake Coordinator, you will manage multiple tasks in a fast-paced environment, handle high-volume calls and messages, schedule clinician appointments, and process DME orders. Join us to make a difference in the lives of our patients with your organizational skills and dedication.

Please note the work schedule for this position is Monday to Friday. Onsite presence Monday to Friday is required.

Responsibilities/Essential Functions:
• Handle incoming calls related to new patient intake, addressing inquiries from existing patients, and communicating with various healthcare providers regarding patient information.
• Manage multiple tasks concurrently, demonstrating the ability to switch between different responsibilities seamlessly and prioritize tasks based on deadlines to ensure all critical aspects of the intake process are addressed promptly.
• Conduct outbound calls to patients, patient representatives, and healthcare providers to relay updates and share important information concerning the patient’s care.
• Receive and route associated source paperwork to and from staff members. Work with department representatives as necessary to facilitate and expedite the efficient flow of documentation, and to resolve routine administrative problems.
• Create, maintain, and purge specified data files and logs as required. Make individual modifications, and/or updates to data in files, as appropriate.
• Extract and release information in strict compliance with established policies, procedures, and regulations while maintaining utmost confidentiality of client records according to policy.
• Collaborate with team members and clinicians to address daily clerical tasks, facilitating the seamless transmission of vital patient information for timely and accurate communication, ensuring effective care while maintaining clinical and field staff notes.
• Communicate effectively, both orally and in writing necessary information to team members and management team to ensure coordination of services and activities.
• Operate as a primary source of information on specialized data files and records for both internal and external clientele.
• Make administrative and procedural decisions and judgments on sensitive, confidential issues.
• Knowledge of computer data entry systems, protocols and procedures.
• Perform other related and assigned duties.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• High school diploma or GED with 2 years of experience directly related to the duties and responsibilities specified.
• Competent in computer programs, such as home health software, MS Word and Excel as well the ability to use standard office equipment.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.