Clinical Service Manager - Inglewood, CA

The Clinical Services Manager serves as the field-based clinical expert for our client's products. This role focuses on educating healthcare providers and patients, delivering personalized training, and supporting the integration of technologies into clinical care. By aligning provider goals with patient needs, the Clinical Services Manager helps drive confident adoption, successful therapy starts, and improved patient outcomes. Work is primarily conducted in healthcare offices, clinics, and the field, with travel throughout the assigned territory.

JOB DESCRIPTION
• Build and maintain strong relationships with endocrinologists, primary care providers, and diabetes care teams.
• Educate healthcare providers on diabetes management, insulin pump therapy, and products using evidence-based practices.
• Participate in local events and initiatives to support the diabetes community and strengthen clinical credibility.
• Schedule and deliver personalized patient training on products.
• Assess patient needs and tailor training based on experience level and treatment plans.
• Evaluate, support, and provide updates to Certified Pod Trainers (CPTs).
• Track and maintain training data and metrics using systems such as Salesforce.
• Complete required administrative and operational tasks in alignment with company guidelines.
• Support territory goals by sharing clinical expertise with providers and patients.
Partner with Territory Managers to support adoption through education and clinical insight.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Associate degree required.
• Minimum of 2 years of relevant clinical or healthcare experience.
• Active clinical credentials and/or certifications (e.g., RN, RD, CDCES, PharmD) with required state licensure.
• Experience educating patients and/or healthcare providers in a clinical setting.
• Strong communication, collaboration, and relationship-building skills.
• Ability to work independently in a field-based role and manage a territory.
• Proficiency with technology, including clinical devices and data systems.
• Valid driver’s license and ability to travel regularly within the assigned territory.
Ability to lift and transport up to 30 lbs. of materials.

• Bachelor’s degree.
• Experience training insulin pump patients or managing diabetes technologies.
• Prior experience in a medical device or pharmaceutical commercial role.
• Familiarity with Salesforce or similar CRM systems.
Experience working closely with sales partners in a cross-functional environment.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.