Job Description
As a Social Community Manager, you will collaborate with the Marketing/Social team, creators, and agency partners to help build and maintain a strong, engaging, and healthy owned social community.
What You’ll Do:
- Monitor comments and engagement across company social media channels on a daily basis
- Identify and synthesize trends, insights, and community feedback into weekly recaps for internal teams
- Manage responses to community comments and direct messages when appropriate
- Ensure all public interactions align with brand voice, tone, and legal guidelines
- Stay informed on industry trends, news, and cultural moments to identify opportunities for community engagement and social content
- Surface creative ideas and concepts based on competitive analysis and social media trends
- Support daily tracking of social media post performance
- Assist with weekly social media performance reporting
- Support content posting across company social handles
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Strong understanding of major social media platforms, including Snapchat, Instagram, TikTok, X (Twitter), Reddit, Discord, and YouTube
- Experience using social media management tools such as Sprout Social and Sprinklr
- Ability to manage and prioritize multiple projects of varying complexity in a fast‑paced, high‑volume environment
- Familiarity with social media performance metrics and reporting methodologies
- Knowledgeable about social media trends, emerging tools, and new technologies
- Strong passion for social media, creators, trends, and the media/entertainment landscape
Minimum Qualifications
- Bachelor’s degree or equivalent practical experience
- 2+ years of experience as a social community manager for a high‑visibility brand, preferably in tech or media
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.