Job Description
Insight Global is searching for a Production Support Engineer to join our rapidly growing CyberSecurity client. They will be joining an IAM Operations Support team, which has been dedicated to helping support the SailPoint/CyberArk engineering teams that sit as peers to them. These individuals will be supporting Sailpoint IIQ, ISIM (IBM), and CyberArk technologies as a part of the IAM Operations team. They will be handling incident tickets, participating in troubleshooting, provide production support, perform system maintenance/production deployment, and validation. The intent is to convert these new hires to FTE upon positive performance, with positions already budgeted and approved as part of this effort to expand the team long-term.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Exposure to IAM products including SailPoint, with 6+ months of working experience in an enterprise environment
• Debugging skills using scripting languages, ideally Java or Bean Shell
• Strong communication
• Flexibility to work evenings/weekends for production issues and regular maintenance (deployments, upgrades, etc.), on an as-needed basis
Nice to Have Skills & Experience
• Prior production support experience
• Ping1aic or Ping
• Bilingual (ideally in Japanese)
• Active Directory, LDAP, Azure and API knowledge
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.