Job Description
• Serve as the primary end user–facing support specialist for the CyberArk EPM product
• Monitor incoming support tickets from intake and ensure timely response
• Support end users (troubleshooting, guiding through setup, etc.)
• Contact users directly to guide them through troubleshooting steps
• Handle new user onboarding for the EPM product
• Communicate with internal users effectively. Must be composed, articulate, and confident
• Collaborate with the team to support adoption of the EPM platform
• Provide clear explanations to users who may not be technically strong
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Strong end user facing communication skills. Ability to be confident, clear and hold a steady presence on calls
• Prior cybersecurity or endpoint security experience (work or school)
Nice to Have Skills & Experience
• Familiarity with CyberArk Endpoint Protection Manager / Privileged Manager (EPM)
• Any background supporting CyberArk products specifically
• Strong customer service or help desk background in enterprise environments
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.