Job Description
The Application Support Engineer will be part of the Braintree Application Engineering Services (AES) team, supporting Braintree products within the Post-Processing domain. The role involves providing daily application support for revenue-share–related service inquiries (approximately 30% of capacity) while developing platform solutions by working on assigned JIRA user stories (approximately 70% of capacity). The engineer will operate in an Agile environment, participating in daily stand-ups and sprint-based delivery. Close collaboration with globally team members across APAC and the United States is required. The role focuses on improving operational efficiency, system reliability, and overall merchant experience. The candidate is expected to work from an approved location in alignment with PayPal’s hybrid work policy to enable effective collaboration.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 6+ Years experience required
- Engineering degree in Computer Science or Information Technology (Bachelor’s or Master’s preferred)
- 6 years of experience with strong Backend Java & Python Programming Skills,
- Experience with Gen skills such as prompt engineering, working with LLM models
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.