Job Description
We are seeking an IT Technician to provide internal network support and general IT assistance within a dynamic, Museum setting with diverse technology needs. This role will support a staff of approximately 50–75 employees and work closely with a small IT team (3–5 members).
Key Responsibilities:
Network & Connectivity Support
• Maintain internal network connectivity
• Troubleshoot Wi-Fi issues
• Provide printer and internet support
Helpdesk & Customer Service
• Respond to support tickets and resolve technical issues
• Deliver excellent customer service through direct interaction with staff
• Provide onsite support three days per week (Tuesday–Thursday)
Password & Account Management
• Reset passwords and troubleshoot login issues
• Assist with account access problems
Inventory & Hardware Management
• Track and manage hardware inventory
• Perform light helpdesk tasks, including basic troubleshooting for:
o Windows systems
o Mobile devices
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 2+ years of experience in IT support or helpdesk roles
• Strong troubleshooting skills for network and hardware issues
• Excellent communication and customer service abilities
• Ability to work onsite as scheduled
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.