Job Description
An employer is looking for a Patient Access Representative within a call center environment in the Los Angeles, CA area. This person will be responsible for handling about 50+ calls per day for a Cancer Center in the Los Angeles area. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care, speaking with clinical staff, responding to voicemails/emails, and handling work queue items. This position is fully on-site for training. Once trained, it will go fully remote (on average based on performance you could go remote anywhere from 2-3 months). Shift time will either be 8am-4:30pm or 9am-5:30pm. Training will be 8:30am-5pm however.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-HS Diploma
-1+ years experience in a call center setting
-2+ years experience in patient registration
-1+ years experience with scheduling appointments
-Proficient scheduling patient appointments in an EMR
-Knowledgeable with different insurances
Nice to Have Skills & Experience
-Experience with EPIC
-Basic experience with Excel and standard workbooks
-5+ years call center experience
-Experience working in specialties such as Oncology/Cancer Centers
-Experience with verifying insurances (PPOs, HMOs, and Medicare)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.