IT Systems Operations Engineer

Responsibilities

Lead the design, implementation, and management of the organization’s IT infrastructure, including servers, networks, and storage systems.
Ensure the stability, security, and scalability of IT systems to support business operations and growth.
Monitor system performance, conduct regular audits, and implement solutions to optimize efficiency and reliability.
Lead and participate in complex IT projects, including system upgrades, migrations, and new implementations.
Configure and maintain advanced network equipment, including firewalls, switches, routers, and wireless access points.
Manage data backup and disaster recovery solutions to ensure data integrity and availability.
Develop and implement IT policies and procedures, including those for security, disaster recovery, and service provision.
Provide advanced technical support and troubleshooting for complex IT issues, serving as an escalation point for other IT staff.
Mentor and train junior IT team members, providing guidance and support for their professional development.
Collaborate with other IT professionals and departments to design and implement IT solutions that meet business requirements.
Maintain and update IT documentation, including system configurations, network diagrams, and operational procedures.
Stay current with the latest technology trends and recommend improvements to enhance the IT infrastructure.
Ensure compliance with relevant IT standards and regulations such as NIST, HIPAA, HiTrust, SOC2, and SOX.
Manage vendor relationships and negotiate contracts and service agreements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

7+ years of experience in IT systems engineering, with hands-on experience in system and network management.
Extensive technical knowledge of Windows and Mac operating systems, virtualization technologies, and network configurations.
Proven experience managing SaaS solutions such as Gmail, GSuite, Slack, and ServiceNow.
Proficiency in configuring and managing advanced network equipment, including firewalls, switches, routers, and wireless access points.
In-depth understanding of IT security standards and best practices, including network security and data protection.
Experience with remote support tools and software deployment solutions (e.g., Jamf, Intune, Airwatch).

IT certifications in related fields (e.g., CompTIA Network+, Security+, Microsoft Certified: Azure Solutions Architect, VMware Certified Professional) are highly desirable.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.