Technical Writer II

We are seeking a highly skilled Senior Technical Writer who serves as a critical link between clients, stakeholders, and technical teams, gathering business objectives, data requirements, quality standards, and project-specific details. This role is responsible for translating complex technical information into clear, consistent, and accessible documentation tailored for both technical and non-technical audiences. The writer ensures all deliverables align with project goals and stakeholder expectations, while also supporting outreach efforts through appropriate media channels to enhance communication and engagement.


Key Responsibilities:
• Develop and maintain comprehensive documentation for Power BI dashboards, including:
 Data source descriptions
 Data model explanations
 Report usage guides
 Dashboard navigation and interpretation instructions
• Simplify and communicate complex technical concepts and data visualizations in a clear, engaging manner tailored to both technical and non-technical audiences.
• Collaborate cross-functionally with BI developers, data engineers, and business analysts to gather requirements and gain a deep understanding of dashboard functionality.
• Develop comprehensive documentation, including user manuals, quick reference guides, FAQs, and training materials to support end users.
• Ensure consistency and quality by aligning documentation with organizational standards and maintaining version control.
• Conduct peer reviews and usability testing to validate the clarity and effectiveness of documentation.
• Manage and maintain a centralized documentation repository, ensuring content remains current with dashboard updates and iterations.
• Facilitate stakeholder interviews to gather insights and requirements.
• Elicit and define data needs through structured conversations and analysis.
• Ask strategic, project-aligned questions to uncover key information and guide development.
• Build strong relationships with diverse stakeholders, fostering collaboration and understanding.
• Translate large-scale concepts into digestible formats tailored to varied audiences.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Required Qualifications:
• Experience as a technical writer, preferably in a data analytics or BI environment. Figma & Lucid Charts.
• Strong understanding of Power BI, data visualization principles, and dashboard design.
• Experience documenting data models, ETL processes, and reporting tools.
• Excellent written and verbal communication skills.
• Proficiency with documentation tools such as SharePoint.
• Ability to work independently and manage multiple documentation projects simultaneously.

Preferred Qualifications:
• Experience with Agile/Scrum methodologies.
• Familiarity with SQL, DAX, or Power Query.
• Background in data governance or data quality initiatives.
• Experience creating video tutorials or interactive documentation.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.