IT Documentation Specialist (South America, Spanish Speaking)

The organization is seeking a mid-to-senior level IT Documentation Specialist to support its global IT operations. This individual will be responsible for creating, standardizing, and maintaining technical documentation, with a strong emphasis on aligning IT processes across multiple countries. The role requires excellent bilingual communication skills in Spanish and English, a solid understanding of IT operations, and demonstrated experience in producing high-quality documentation for both internal and external audiences. This individual must be both English and Spanish speaking.

Key Responsibilities:
• Collaborate with IT teams across different regions to gather requirements, harmonize processes, and document workflows.
• Develop, write, and maintain Standard Operating Procedures (SOPs) resulting from cross-country IT process analysis.
• Create and maintain a Knowledge Base (KB) for both internal IT staff and end users, ensuring clarity, accuracy, and accessibility (Ivanti KB experience a plus).
• Work with subject matter experts (SMEs) to translate complex technical concepts into clear, concise documentation.
• Ensure documentation aligns with ITIL best practices and organizational standards.
• Maintain consistency in style, terminology, and structure across all documentation.
• Create Knowledge Lifecycle Governance.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Proven experience in technical documentation within IT/technology environments.
• Strong understanding of IT processes, frameworks, and terminology.
• Bilingual proficiency in English and Spanish (both written and spoken).
• ITIL certification (required).
• Ability to manage multiple documentation projects simultaneously and meet deadlines.
• Excellent organizational and communication skills, with strong attention to detail.

• Experience with knowledge management tools (e.g., Ivanti KB, Confluence, ServiceNow, SharePoint).
• Experience working in global or multicultural IT environments.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.