Job Description
Our client is seeking a Systems Engineer to join our team. The Systems Engineer will work closely with the User Studies team to understand ongoing issues with capture stages and correct these issues to keep the stages operational for external participants. Additional responsibilities include:
• Providing onsite troubleshooting, maintenance, and technical support for the capture systems during the capture process.
o Maintain and address component bugs and issues
o Analyze frequent failures and make suggestions for how to solve these issues
o Create lasting solutions for frequent or recurring issues.
o Assembly support for system upgrades.
• Escalate any non-standard issues to the appropriate Client team using an internal issue reporting tool.
• Helping to maintain system documentation
• Collect data to verify component performance
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Bachelor’s Degree in Computer/Systems/Electrical/Mechanical Engineering
• 2+ years of professional experience providing product support that involves network troubleshooting and debugging of equipment set up. Proven experience of root cause analysis and working with partners to execute system level changes.
• Experience with robot systems with motion capture and multi-camera systems.
• Hands on experience with sensor/camera integration and calibration.
• Experience troubleshooting in a Linux environment and proven experience going into Linux terminals and using Linux command line utilities
• Experience performing system trigger analysis and component power measurement through tools like an oscilloscope
• Scripting (Should be able to write basic automation tasks in bash or python)
• Strong communication skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.