Manager, Field Services

The Manager, IT Field Services is responsible for oversight and leadership of the Field Services Team. Directly Managing resources, projects, and operations that reside within the Field Services team. Establishing and maintaining exceptional service delivery by use of industry standard metrics, resource coaching, and continual service improvement frameworks. This role will oversee the daily operations related to all endpoint hardware and software including computers, laptops, printers, phones, network switches, and all related peripherals. This role will be responsible for maintaining strong knowledge management practices.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- Minimum of five (5) years of supervisory or leadership (direct or indirect resource management) experience.
- At least seven (7) years of experience supporting the desktop computing environment at a medium to large enterprise.
- Ability to establish knowledge management standards and ensure knowledge integrity.
- Strong ability to measure performance using metrics, baselines, and industry standard frameworks.
- Highly motivated to acquire, learn and implement new technologies while assessing their relevance to current organizational needs.
- Ability to manage multiple high priority projects while shifting work efforts with the changing demands of the organization.
- Familiarity and experience with ITIL methodologies and processes.
- Ability to analyze, troubleshoot, problem solve and discriminate between important and unimportant details, recognize inconsistencies between facts, and draw correct inferences from information.
- Ability to communicate effectively both verbally and in writing via email or written reports & assessments for end users & peers at various levels of technical understanding.
- Able to relate and communicate positively, effectively, and professionally with others; provide leadership; be assertive and consistent in enforcing policies; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction.
- Ability to work on-site 5 days a week.
- Bachelor's degree or equivalent work experience in a healthcare environment accepted in lieu of education.

- Strong written and verbal skills

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.