Business Operations Analyst

Insight Global is looking for a Business Operations Analyst based in Hawthorne, CA. As a Business Operations Analyst, you’ll help shape the future of a global connectivity platform by driving strategic decisions and operational improvements. You’ll analyze performance metrics, optimize product planning and customer retention strategies, and build scalable analytics tools. This role involves close collaboration with leadership and cross-functional teams to turn data into actionable insights, enhance customer experience, and support business growth in a fast-paced, high-impact environment.

Key Focus Areas:
- Track and improve KPIs such as subscriber growth, churn, revenue, and cost metrics.
- Develop dashboards and metrics to assess operational health and customer experience.
- Present insights and strategic opportunities to senior stakeholders.
- Manage product lifecycle planning and go-to-market execution.
- Coordinate cross-functional teams to optimize production, inventory, and customer activation.
- Forecast growth and guide resource allocation for specific market verticals.
- Lead initiatives to reduce churn and improve satisfaction.
- Use predictive analytics to identify retention risks and implement solutions.
- Collaborate across departments to ensure accurate reporting and data integrity.
- Conduct deep-dive analyses on large datasets to generate strategic insights.
- Build and maintain data models, forecasts, and reporting tools.
- Partner with engineering and data teams to ensure data quality and scalability.
- Automate workflows and support self-service analytics for business users.

This role requires you to be in-office 5 days. Travel to customer sites and company locations as needed.

Salary Range: $75k - $115k

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- Bachelor's degree in quantitative field
- 1+ years of data analytics experience; supporting business operations
- Analytics experience for subscription-based consumer companies, programs, or projects
- Well versed in Excel, Python, SQL, or Power Query
- Experience with reporting tools such as PowerBI or Tableau
- Effective communication (written/verbal) & ability to work with cross functional teams

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.