A Help Desk Analyst is responsible for providing remote support for all restaurant technology and drives impact across the business by having full ownership of specific focus areas related to hardware or software deployment support. They will also be providing documentation for troubleshooting and resolutions to be used by the team. This position is onsite 2x a week in Irvine, CA.
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1+ years of Help Desk experience at a retail or restaurant company
Strong technical skill set of understanding computer concepts such as operating system commands and scripts (i.e., UNIX, NT, PC Fundamentals, OS2, etc.)
Strong business knowledge to problem solve
Excellent written and oral communication skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.