Job Description
A Help Desk Analyst is responsible for providing remote support for all restaurant technology and drives impact across the business by having full ownership of specific focus areas related to hardware or software deployment support. They will also be providing documentation for troubleshooting and resolutions to be used by the team. This position is onsite 2x a week in Irvine, CA.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1+ years of Help Desk experience at a retail or restaurant company
Strong technical skill set of understanding computer concepts such as operating system commands and scripts (i.e., UNIX, NT, PC Fundamentals, OS2, etc.)
Strong business knowledge to problem solve
Excellent written and oral communication skills
Nice to Have Skills & Experience
Network+ Certification or equivalent experience
A+ Certification or equivalent experience
Computer Science degree
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.