Job Description:
MedImpact is looking for a detail-oriented and systems-savvy Member Payments Operations Specialist to help manage the full cycle of member payments. This person will play a critical role in reconciling deposits, resolving member issues, working across multiple systems (including US Bank, PMT Lite, and Wipro portals), and coordinating with internal teams like Accounting and Treasury.
Key Responsibilities:
Track and reconcile member payments sent via mail to the lockbox vendor, including live checks and ACH transactions.
Use US Banks platform to create and validate BAI2 files and bank payment files.
Collaborate with Wipro to request and upload required financial reports:
Refund Report (unapplied or out-of-pocket payments)
ACH Returns
Member Draft Failures
Lockbox Returns
Valid/Invalid Payment Reports
Load invoice and plan payment files into the PMT Lite (Apex Tool) to support real-time payment tracking.
Perform daily reconciliation tasks using the Feedback File and identify errors or missing records.
Work with Treasury and Accounting to complete cash receipts creation and bank reconciliations.
MI Accounting - Manage credit memo workflows using Salesforce eFAR, EBS, and Navision for adjustments and offsets.(Credit memo workflow is still being worked on - pending confirmation with Blake)
Handle any exception payments (e.g., live checks sent to the office) outside of the standard lockbox flow.
- Act as a liaison between the finance team, Wipro, and the lockbox vendor to ensure smooth operations.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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- Must Have Insurance background - claims process and following a claims lifecycle
- 13 years of experience in claims processing, cash applications, AR, treasury, or finance operations (They are okay with 1 years' experience: they can be operational focused and work cross functionally with Finance teams, as long as they are open/interested in performing Financial tasks in this role).
- Must have Excel skills (simple formulas are okay); experience with BAI2 files is a plus
- Ideal candidate should have a firm understanding in some of the following: ACH, invoicing processing, bank reconciliations, lockbox returns, payment reports, accountancy, treasury, of AP, AR etc.
- Familiarity with healthcare finance, banking portals, or lockbox processing preferred
- Inquisitive and proactive asks questions to clarify gaps and ensures quality work
- Excellent attention to detail and organizational skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.