We are seeking a highly skilled and proactive IT Support Technician to join our team in San Francisco. This is a contract position with the potential to convert to a permanent role for the right candidate, contingent on headcount availability and performance.
Youll be the go-to expert for onsite technical support, delivering white-glove, Level 34 assistance in a fast-paced, Mac-centric environment. This role is ideal for someone who thrives on solving complex problems, enjoys face-to-face support, and is passionate about delivering exceptional user experiences.
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Key Responsibilities:
Onboarding & Offboarding:
Hardware setup and configuration
System access provisioning
Shipping and retrieval of equipment
Running onboarding sessions and supporting monthly all-hands meetings
Hardware & Asset Management:
Laptop provisioning and purchasing
Remote device management and troubleshooting
Managing office tech (computers, printers, phones, etc.)
Technical Support:
Provide in-person support at the lock-up bar
Handle advanced support tickets and monitor Slack queues
Occasional offsite support as needed
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.