Help Desk Associate

Day to Day:
A client in Santa Rosa, CA is looking for a Help Desk Associate to join the team. In this hands-on IT support role, you'll be the go-to resource for resolving technical and application issues across a range of systems and devices. You'll assist users with personal computers, software, mobile devices (iOS, Android, iPads), and other IT equipment, while maintaining accurate records in the IT ticketing system (ManageEngine). Daily tasks include installing and supporting Windows and Mac operating systems, managing user accounts and access permissions, maintaining inventory, and supporting corporate meetings and conference room setups. You'll also handle mobile device management (MDM), phone systems, and procurement of IT equipment. Beyond technical support, you'll contribute to process development, enforce IT standards, and provide regular project updates and reporting. This role is a 6-month contract to hire opportunity in Santa Rosa, CA.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Must-Have Qualifications:
• Minimum of 3 years of IT support experience
• Strong proficiency with Microsoft 365 (O365) and a solid foundational understanding of its applications
• Exceptional customer service skills with a proven ability to deliver white-glove support
• Excellent verbal and written communication skills
• Working knowledge of printers, scanners, and related troubleshooting procedures

Nice-to-Have Qualifications:
• Experience with Windows 7 and newer operating systems
• Familiarity with Active Directory (AD) and Microsoft Exchange
• Understanding of ITIL frameworks
• Basic knowledge of cybersecurity principles
• Exposure to Mac OS, iOS, and Android platforms
• Experience with telephony systems
• Background in medtech, biotech, or pharma environments, including clean room protocols
• Proficiency with Microsoft Intune
• Strong customer-facing experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.