Lead research, development and design of new and existing high-end residential security and AV systems solutions.
Develop detailed, custom security system designs that are precisely tailored to the unique architectural characteristics of high-end residential projects and the specific security and lifestyle needs of the client.
Significant experience integrating diverse technologies (e.g., advanced access control, multi-layered intrusion detection, sophisticated video surveillance, and potentially smart home automation systems).
Developing comprehensive technical specifications, system drawings, and product submittals, while staying abreast of the latest advancements in high-end security and residential technologies.
Experience working with high-end construction finishes and navigating complex wiring scenarios in luxury homes
Setup, configuration and integration of security solutions in lab and production environments.
Analyze production physical security systems performance and recommend improvements.
Resolve complex system issues for physical security systems
Triage customer requests and collaborate with Project Management and System Administration teams
Troubleshoot system performance issues and implement corrective actions
Part of a 24/7 on-call rotation as part of sustainment of the deployed solutions
Provide training on newly deployed security systems to cross-functional teams, including the development of training documentation, videos, and other training tools.
Coordinate with field personnel and/or engineering teams
Present solutions and outcomes to stakeholders and leadership.
Document and provide updates to stakeholders and teams on progress, blockers and recommendations.
Perform preventive maintenance tasks including system back-ups, error log reviews, database size analysis, and integrity checks
Effective communication with customers, manufacturers, vendors, and system administrators
Perform all duties with minimal direct supervision.
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High School Diploma with 10+ years of experience with installation, troubleshooting and/or testing of electronic security systems or
Associates with 8+ years of experience or
Bachelor's Degree with 5+ years experience or
Master's Degree with 3+ years experience
Desired / Advantageous Qualifications:
Strong experience working with residential alarm systems, such as DSC, DMP, Bosch, ELK and other industry leading platforms.
Strong experience working with and/or certification with electronic security (VMS/ACS) systems and applications like Genetec, CCURE, Lenel, HID, Axis, Hanwha, 2N, and/or others.
Extensive familiarity with high-end residential physical security designs, standard operating procedures, security operations, and best practices.
Working knowledge and/or certification with communications and network protocols and services including TCP/IP, RS232, RS485, networking knowledge (TCP, UDP, RTP, RTSP and others).
Working knowledge and/or certification for general purpose operating systems and virtualization platforms (i.e. Windows, Windows Server, Linux, VMware, CentOS, Docker, Kubernetes, etc.).
Experience and knowledge of networks, network equipment and administration
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.