Conduct intake assessments with individuals seeking housing assistance to determine needs and eligibility.
Develop individualized service plans outlining housing goals and supportive services.
Maintain and manage a caseload of clients, providing ongoing support and case management.
Communicate regularly with clients, primarily via phone, to monitor progress and provide guidance.
Submit monthly reports documenting client progress, service delivery, and compliance with program requirements.
Process and submit payment requests for housing-related expenses (e.g., rent, hotel stays).
Coordinate with landlords, hotels, and housing providers to secure and maintain housing placements.
Identify and address barriers to housing stability, such as employment, childcare, or transportation needs.
Update client records and case notes in internal systems to ensure accurate documentation.
Track and report client participation in work activities and notify appropriate agencies of non-compliance.
Stay informed about local housing resources, labor market trends, and community support services.
Maintain regular contact with clients placed in employment or training programs.
Complete all required documentation and forms for county and program compliance.
Collaborate with employment organizations, educational institutions, and other service providers.
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High School Diploma or equivalent required; Associates or Bachelors degree preferred.
Minimum of 2 years of relevant work experience.
Background in housing, human services, or a related field.
Proven customer service experience.
Proficiency in Microsoft Excel and basic computer skills.
Proficient in maintaining record-keeping and follow-up systems.
Self-motivated and able to work independently on multiple projects with minimal supervision.
Professional empathy and respect for cultural diversity.
Quick learner with the ability to adapt to specialized databases and software systems.
Excellent verbal communication and customer service skills.
High level of accuracy and attention to detail.
Strong organizational skills with the ability to prioritize tasks and meet deadlines.
Commitment to confidentiality and ethical handling of sensitive information.
Ability to build and maintain professional relationships with federal, state, and county agencies, as well as the general public.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.