Global Account Support Manager

Key Responsibilities:
Collaborate with global Field Service management, Sales, Applications, and factory teams.
Represent Field Service as the focal point for global execution of FS responsibilities.
Coordinate global support activities for assigned accounts.
Drive overall customer satisfaction (CX) for assigned accounts.
Own the account playbook to understand customer needs, coordinate support activities, and communicate site activities and status.
Conduct regular reviews with key customer contacts to establish trust.
Serve as the escalation point for all field service-related matters, ensuring timely resource engagement and clear communication.
Take ownership of FS support for NPI, product engineering, production ramp, and sustaining activities.
Travel internationally once a quarter to customer sites

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Must Haves:
- Minimum 5 years of experience within account management (customer & escalation management experience)
- Must come from the semiconductor industry
- Hardware Automated Test Equipment (ATE) engineering background

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.