Desktop Support Tech Tier II

Optum onsite at John Muir Heath is looking for a Desktop support technician to assist with running their day-to-day operations for their Desktop Support team. This individual will be reporting up to the Desktop Support Manager and will be assisting with a hardware refresh across their facilities as well as supporting general ticketing issues. This individual will also be responsible for building out various machines, resolving tickets, fixing computer issues, moving computers, along with general desktop trouble shooting. This individual will be working onsite in a hospital setting and will be communicating with end users to understand their needs.

DAY TO DAY
Handling ticket queue
Responsible for troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analyzing them.

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MUST HAVES
2-4 years of Desktop experience possessing a working knowledge of hardware components, hardware configurations, and have strong software experience
1+ year of Windows 10 experience
Hardware/Software Break fix experience
Desktop Imaging Experience
Excellent customer service and communication skills
Must be able to handle the physical nature of the job (lifting 40 lbs, crawling under desks, clean up, etc.)
Strong teamwork skills, good time management ability, and proficiency to follow instruction
Comfortable in hospital environment
Must pass background check and drug test (marijuana will come back as a fail)
Personal Transportation may need to travel between Concord and Walnut Creek locations
Business attire
Dress code: business casual - no jeans, no t-shirts
Typical outfit: khakis, polo or button down, black or brown shoes

PLUSSES
Healthcare or hospital environment experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.