Desktop Support Specialist II provides advanced technical support and services to F5 end users worldwide via telephone, e-mail and in person as necessary. Includes delivery, installation, upgrade, and troubleshooting of PC and Apple hardware, operating systems, conference technologies, user access accounts, productivity software, LAN & VPN connectivity, printers and other peripherals. Assists in the day-to-day operations of both the Desktop Support team and the larger IT organization.
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Associate degree in related field (or equivalent experience) required
· 3-4 years supporting technology in a fast paced environment
· 3-4 years customer service experience
· Demonstrated in-depth familiarity with Windows operating systems, PC hardware/software, and TCP/IP LANs.
· Demonstrated operational familiarity with iOS and OSX
Personality fit is huge - This person needs to be coachable, actively looking for feedback and growth
A+ (or similar) certification a plus MCP certification for current client operating system a plus.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.