As a POS Help Desk Specialist, you will be reporting into
IT Tech Supervisor. You will be responsible for providing technical support and assistance to our clients who use our point-of-sale (POS) systems. You will troubleshoot hardware and software issues, ensure smooth operation of POS systems, and deliver excellent customer service. This role offers around $27/hr.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
* Previous experience in a POS support role.
* Proficiency in using ServiceNow for ticket management and NCR hardware (Oncore).
* Bilingual in Spanish and English
* Background in retail, grocery, or restaurants
Strong understanding of Windows PC and POS systems troubleshooting and support.
-Grocery or retail POS experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.