We are seeking an experienced UX Researcher who thrives on conducting research in real-world settings. As part of our Field Research team, you'll lead studies that take place primarily in participants' homes and in staged office settings across multiple locations. This role involves extensive travel as you conduct continuous in-person research that shapes how we develop and improve our products and services.
Key Responsibilities:
Lead continuous in-person research studies in homes and office settings
Manage end-to-end research operations including:
Participant scheduling
Travel and location logistics
Equipment and material preparation
Session moderation
Data collection and initial analysis
Conduct both:
In-home contextual inquiries and observations
Moderated lab sessions in office settings
Coordinate with local teams across multiple research locations
Maintain high research standards while working in variable environments
Synthesize findings from multiple locations and study types
Field Research Expertise:
Design and execute in-home research protocols
Manage safety and privacy considerations in personal spaces
Build trust with participants in their personal spaces
Document environmental factors and contextual details
Handle sensitive information and situations professionally
Moderated Research Skills:
Lead structured research sessions in office settings
Manage multiple stakeholder observations
Maintain session flow and timing
Balance research objectives with participant comfort
Travel Requirements:
Extensive travel week/bi-weekly to multiple research locations (Primary focus on West Coast locations)
Typically 2-3 days per week, per month on location
Requires flexibility with schedule and locations
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Bachelor's degree in Cognitive Science, Psychology, Sociology, Design, UX or related field
2-3 years of experience conducting in-person research studies
Experience coordinating research logistics across multiple locations
Strong expertise in field research methodologies and best practices
Demonstrated ability to build rapport with participants in their personal spaces
Must be able to travel week/bi-weekly
Preferred Qualifications:
Bachelor's degree in Human-Computer Interaction, Psychology, or related field
Experience leading field studies independently
Strong proficiency in both structured and naturalistic observation methods
Experience training or mentoring other researchers in field methods
Excellent documentation and research synthesis skills
Ability to adapt research protocols to different environments
Experience managing research equipment and mobile recording setup
Strong stakeholder management skills
Experience working with product/device testing in homes
Experience handling last-minute location or participant changes
Familiarity with research ops tools (e.g., user testing, maze, dscout)
Understanding of home IoT or connected device ecosystems
Comfort with ambiguous research environments
Experience conducting research in various residential settings (urban/suburban/rural)
Experience managing research incentive distribution
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.