An employer for a large dental support organization is looking for a Level 1 Service Desk/Help Desk Analyst to join a team of 10+ members. This person will provide software and network support, and troubleshooting to solve technology issues. This person will be answering phone calls (average 40-50calls/day) and completing the technology issues and tickets. Responsibilities include: Printer issues, password resets, some incidents, resetting AD passwords, ticketing/ITIL, and provide excellent customer services to employees.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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1-2+ years of experience in a Service Desk/Help Desk technician (level 1)
1+ year of experience with ticketing system (Service Now, Jira, Remedy, ITIL ticketing system, etc)
1+ year of experience with Microsoft Office - O365
1+ year of experience with Active Directory
Excellent customer service skills & communications skills
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.