A top hospital system and healthcare provider in San Diego is looking for an Medical Scheduler to join their Diagnostic Imaging/Radiology team. This person will be working onsite in an administrative office. The Medical Scheduler will sit in an inbound/outbound call center environment, coordinating and scheduling patients' medical appointments, transfer calls appropriately, and compose emails to provide general information prior to appointments. He/She will primarily be responsible for manually scheduling radiology appointments using Epic.
Some responsibilities of the Medical Scheduler, Diagnostic Imaging will include, but are not limited to:
- Operates in a high volume, high structured Scheduling/Appointment Center environment by constantly responding to incoming calls and placing outbound calls to manually schedule members for imaging appointments.
- Schedules members for appointments by coordinating patients, facilities, pertinent departments, and physicians/health care providers. All done through Radiant (program within Epic)
- Determines the type of appointment requested or needed, reviews scheduling mix of various technicians/providers, and then makes appointment utilizing appropriate guidelines.
- Determines if calls are urgent or emergent by listening to the member, following established guidelines and then transferring the call to the appropriate department for immediate resolution.
DAILY SHIFT/SCHEDULE:
- Monday to Friday
- 8:15am - 5:00pm PST
IMPORTANT TO NOTE:
- While this is a contract, this is one of the top healthcare providers in the country, so this is a great opportunity to earn a long term career with this employer
- This employer pays very competitively in relation to the market and provides amazing benefits to their full time employees.
- There is a high likelihood of extensions and even potential for permanent conversion in this role pending performance
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HR@insightglobal.com.
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- 2+ years' experience working within an over the phone customer service/scheduling/call center environment supporting patients (ideally Radiology / Imaging - Example: MRI, Ultrasound, CT, General Radiology, Mammography, etc)
- 1+ years' experience working within a healthcare customer service environment in which this person worked with Epic for scheduling
- High School diploma, GED, or equivalent (higher education preferred but not required)
- Experience specifically scheduling Radiology appointments.
- Experience scheduling Nuclear Medicine appointments.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.