The basic function of the Service Operations Manager is to manage the service office staff and oversee the day-to-day operational aspects of the service departments administration staff. As our Service Operations Manager, you and your staff strive to maintain the highest customer satisfaction and employee engagement levels. Your ability to motivate your staff is essential as you set individual goals and KPIs. You monitor staff performance and ensure that daily revenue goals are met. You show our employees that their individual contributions are vital to our overall success, by conducting team meetings and one-on-ones.
Salary: $150-$180K
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
* 6+ years HVAC/Mechanical/Controls career progression including leadership experience
* 6+ years of experience with commercial or industrial systems
* Track record of leading a commercial service group in cost efficient productivity, safety and customer impact including field supervision responsibilities
* Field level understanding of installation and service methods (Previous experience in a technical role is ideal)
* Building Owners and Managers Association (BOMA) Certification is a plus
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.