Insight Global is looking for a Sr. Tech Support Engineer local to Hyderabad, India for one of our fastest growing tech clients. This person will be responsible for the following:
Analyze the technical issues submitted by customers and identify how to proceed
Escalate the issues that have been identified as product malfunctions to our R&D team or to the third party vendor as appropriate, in a timely manner
Follow-up on open technical issues to ensure timely resolution and customer satisfaction
Update the technical status of assigned issues on a daily basis
Report on status and progress to the management team
Participate in the development and maintenance of our Lab environment used to learn, test and demonstrate products
Provide follow-up technical action items related to assigned opportunities and provide a weekly status update
This role can pay between 24-24.50 Lakh depending on years of experience and skillset.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.