Our client is looking for an IT Support Manager to join the IT organization on the west coast! You'll be responsible for ensuring the smooth operation of our technology systems and providing exceptional support to our employees worldwide. Your technical expertise, leadership skills, and commitment to customer satisfaction will be instrumental in driving our success. Key responsibilities include providing advanced technical support, managing IT support teams, overseeing the ticketing system, developing and implementing policies, maintaining accurate records, enforcing IT security, preparing reports, and managing resources. If you're a dedicated IT professional with a passion for technology and a commitment to providing exceptional support, we encourage you to apply for this exciting opportunity! The hourly rate for this position ranges from $45-$65/hour.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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At least 5+ years of experience overall in IT support
Prior experience in a formal leadership role with managerial responsibilities
2+ years of experience IT infrastructure and operations management with IT service management (ITSM) and ITIL best practices
Strong technical skills in hardware, software, operating systems, and networking
Proficiency navigating ticketing systems
Strong understanding of A/V technologies and web conferencing platforms (specifically with Zoom)
Excellent problem-solving and troubleshooting skills, with the ability to address complex technical issues
Great communication and interpersonal skills, with a focus on delivering exceptional customer service
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.