We are seeking a highly motivated and experienced JSW, JSM, Confluence Administrator to join our Program Management & Enabling Technologies team. You will be responsible for the administration, configuration, and maintenance of Atlassian products (Jira, Jira Service Management, and Confluence) to support our business processes and ensure the smooth operation of these tools serving key stakeholders such as Studio Executives, Financial leaders, Operational leaders, Project/Program Managers and Engineers.
The ideal candidate will bring expertise in strong problem-solving abilities, and proficiency in configuring, customizing, and integrating Atlassian products to optimize business processes.
Responsibilities:
- Manage and maintain Jira, Jira Service Management (JSM), and Confluence instances.
- Configure and customize workflows, fields, screens, permissions, and notifications.
- Develop and maintain custom scripts and plugins to enhance functionality.
- Provide technical support to end-users, troubleshoot issues, and resolve them promptly.
- Conduct training sessions for new users and create documentation for best practices and procedures.
- Integrate Jira, JSM, and Confluence with other tools and systems used within the organization.
- Automate repetitive tasks and processes using Jira Automation, REST APIs, and other relevant technologies.
- Monitor system performance, identify bottlenecks, and implement solutions to optimize performance.
- Regularly review and clean up unused or outdated configurations and data.
- Ensure the security and integrity of Jira, JSM, and Confluence data.
- Implement and enforce access controls, security policies, and compliance requirements.
- Plan and execute system upgrades, patches, and maintenance activities.
- Stay updated with the latest features and capabilities of Atlassian products and assess their applicability to the organization.
- Works within the System Development Life Cycle
Excellent written and verbal communication skills
Ability to work effectively with remote teammates and users
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
- 3 plus years of hands-on experience administering Jira, Jira Service Management, and Confluence.
- Strong understanding of Atlassian product architecture and best practices.
- Proficiency in configuring and customizing Jira, JSM, and Confluence.
- Knowledge of database management and SQL.
- Excellent analytical and problem-solving skills
- Excellent verbal and written communication skills
- Creative and innovative thinker, meticulous attention to detail
- Bachelor's degree in Computer Science, Information Tech
- Can either be remote(PST) or local to Burbank(preferred) 3x week
- Atlassian Certification in Jira Administration or other relevant certifications.
- Experience with cloud and data center deployments of Atlassian products.
- Familiarity with Agile and ITIL methodologies.
- Experience with scripting languages such as Groovy, Python, or JavaScript.
- Familiarity with integration tools like Atlassian Connect, REST APIs, and webhooks.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.