One of Insight Global's top Credit Union clients is in need of a Member Care Representative I. This candidate with place and receive a high volume of inbound and outbound calls in an effort to negotiate receive payments for past due and negative accounts. 2. Identify, investigate, and resolve delinquent and negative account activity. 3. Update member and credit union account information accurately and efficiently. 4. Demonstrate an understanding of the member's needs, concerns, and frustrations by responding with care and concern, and an appropriate sense of urgency. 5. Educate members about options available to resolve their delinquency and retain and enhance member loyalty.
Pay Rate: $22/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.