We are seeking a skilled Genesys Cloud Telephony Engineer to join our team. The ideal candidate will have experience in contact center telephony support, preferably in the Mortgage industry. As a Genesys Cloud Telephony Engineer, you will be responsible for managing and maintaining our telephony infrastructure, ensuring seamless communication for our organization. This candidate will design, configure, implement, and lead the telephony infrastructure strategies and solutions. Additionally, you will perform installation, configuration, and operational support and maintenance of enterprise telephony systems. This will be a fully remote role, supporting the organization during Pacific or Central Standard Time Zones.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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* 6+ years of technical experience within Telephony, Communications, and Infrastructure, working as an engineer or architect
* Expertise in contact center telephony support, preferably in the Mortgage Industry.
* Experience supporting Genesys Cloud Telephony Systems, including troubleshooting, configuration, and maintenance.
* Proficiency in operations management of Windows server environments.
* Familiarity with Microsoft Windows 2008/2012 (Active Directory, DNS, DHCP, Clustering, IIS, GPOs, and Windows Scripting).
* Expertise with Azure, O365, and Exchange Online
Telephony certification (Genesys, Cisco, etc.) is required.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.